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Your customers already have WhatsApp open. After checkout, that is where they ask where the parcel is. Whether the address can still change. Whether a size swap is possible.
A WhatsApp chatbot for ecommerce has two jobs. Answer those questions in seconds. Then do the work behind them: the carrier call, the order edit, the exchange. Plenty of bots handle the first job. Very few handle the second.
This guide compares 8 AI WhatsApp chatbots for online stores. It starts with what a real conversation looks like, then covers each tool, the WhatsApp Business API costs, and a side-by-side table.
What a WhatsApp chatbot ecommerce conversation should look like
Forget the menu of numbered buttons. A good WhatsApp ecommerce chatbot conversation reads like a sharp support agent who also has access to the warehouse, the carrier and the store admin.
Here is a common case. A shopper moved last week and the parcel is already on its way.
Shopper: Hi, where is my order #4821?
Bot: Hi Laura. It left the warehouse yesterday with the carrier and is due Thursday at Calle Mayor 14, Madrid.
Shopper: I moved. Can it go to Calle Alcalá 120 instead?
Bot: Done. The carrier has the new address and your order is updated in the store. Delivery stays Thursday.
Shopper: Perfect, thanks!
Then, two days later, without the shopper asking:
Bot: Your order #4821 is out for delivery today to Calle Alcalá 120. Reply here if you need anything.
Three things happen in that thread. The bot answers WISMO from live data. It changes the address with the carrier and in the store, not just in a note. And it comes back proactively on WhatsApp when the status changes.
Most WhatsApp chatbots stop at step one. Some reach step two inside Shopify only. The carrier part and the proactive follow-up are where the gap shows.
The 8 best AI WhatsApp chatbots for ecommerce
1. Minami AI
Minami AI is an AI agent for ecommerce that works on WhatsApp the same way it works on email and chat. It answers shoppers in the thread and sends proactive WhatsApp messages to the end customer to keep them informed. It talks to carriers and executes changes inside the store end to end. Other bots update a field or open a ticket; Minami closes the case.
What it does on WhatsApp:
- Answers WISMO with live order and tracking data
- Sends proactive WhatsApp updates: delivery status, incidents, address problems, return and exchange status
- Changes delivery addresses directly with the carrier
- Resolves delivery incidents with the carrier
- Edits and cancels orders in Shopify and other stores
- Converts returns into exchanges
- Recommends products in the same conversation
The proactive side changes the volume. A shopper who gets a WhatsApp message about a failed delivery attempt before they notice it does not open a ticket. When something does need action, Minami runs it with the carrier and in the store, then confirms in the same chat. Teams comparing AI agents for Shopify get the same depth on WhatsApp without building flows for each case.
Price: Custom.
2. Tidio
Tidio bundles live chat, email, Instagram, Messenger and WhatsApp in one inbox for small and mid-size stores. Its AI agent, Lyro, answers on WhatsApp from your help content and store data.
Lyro Actions can check order status with tracking links, cancel or modify orders, and issue refunds. Tidio also lists Shopify order management from the chat: cancel orders, change shipping addresses, recommend products. Those changes happen in Shopify. Carrier-side fixes and exchanges go to a human.
On WhatsApp, Flows run on three triggers only, and outbound messages follow Meta template rules. The WhatsApp integration is free on every plan, and Tidio adds no markup on Meta fees.
Best for: small stores that want a WhatsApp bot plus web chat with self-serve pricing.
Price: Free plan. Starter $24.17/month (annual). Lyro AI Agent from $32.50/month for 50 conversations.
3. Gorgias AI Agent
Gorgias is the Shopify-focused helpdesk. WhatsApp connects through Meta’s signup flow and each conversation lands in the inbox as a ticket. Its AI Agent can be switched on for WhatsApp, Instagram DMs and Messenger, using the same knowledge, skills and actions as email and chat.
On WhatsApp, AI Agent verifies the shopper, then handles order support in the thread and recommends products. Its order actions work inside Shopify. The AI Agent replies within WhatsApp’s 24-hour customer service window; it does not start conversations on its own. Carrier-side changes and exchange flows are not part of the documented AI Agent actions.
Best for: Shopify brands already on Gorgias that want WhatsApp in the same inbox.
Price: Helpdesk from $10/month. AI Agent $0.90 per automated interaction on annual plans, $1.00 monthly.
4. Fin
Fin is Intercom’s AI agent. It deploys on WhatsApp, SMS, email, chat, Instagram and voice, and it plugs into Intercom or other helpdesks like Gorgias, Salesforce and HubSpot.
For order work, Fin uses Procedures and Data Connectors. That means write actions such as order edits are something you build and maintain, not a native ecommerce module. Carrier-side work and exchanges are not documented out of the box.
Best for: teams that want one AI layer across many channels and are happy to configure actions.
Price: $0.99 per outcome (50 outcomes per month minimum on third-party helpdesks). Intercom helpdesk seats from $19/month if you use it.
5. Yellow.ai
Yellow.ai is an enterprise conversational AI platform with heavy WhatsApp usage in retail. Its ecommerce template handles browsing, cart and order status on WhatsApp, and its Shopify integration can trigger messages on events like new orders, cancellations and return requests.
That event layer makes it a fit for proactive WhatsApp order notifications at scale. Order writes and logistics actions are built in the flow builder or through custom APIs. Carrier-side address changes are not a native module.
Best for: large retailers standardizing WhatsApp across markets and languages.
Price: Free plan with 500 chat sessions/month, then $0.99 per resolution. Enterprise pricing on request.
6. Richpanel
Richpanel combines a helpdesk (email, chat, social, SMS and WhatsApp) with AI agents that handle order and subscription updates. Its AI can edit unshipped Shopify orders: swap sizes or colors, add or remove items, change quantities and update shipping methods.
Shipped orders go to your team, so carrier-side work stays manual. Returns and exchanges run through a paid add-on, and a self-service portal covers tracking and cancellations.
Best for: DTC brands that want WhatsApp inside a helpdesk whose AI edits orders before they ship.
Price: $99 per seat/month (annual) plus AI from about $0.20 per conversation with a $200/month minimum. Entry around $299/month. Returns & Exchanges add-on from $99/month.
7. Octocom
Octocom is an AI agent for consumer brands with a shared inbox. It connects to the WhatsApp Business Platform through Meta’s signup flow and handles two-way WhatsApp conversations with the same AI agent as chat and email.
It lists 200+ pre-built actions across Shopify, WooCommerce, Magento and others: address updates in the store, returns, product swaps, refunds and tracking lookups. Address changes happen on the store order; carrier-side changes are not documented.
WhatsApp is not on the entry plan. It is an add-on on Advanced and included on Scale.
Best for: stores that want an action-oriented AI agent across chat, email and WhatsApp.
Price: Basic $100/month, Advanced $200/month (WhatsApp as add-on), Scale custom.
8. Zoko
Zoko is a WhatsApp-first platform for Shopify stores. It covers broadcasts, a WhatsApp catalog, click-to-WhatsApp ads, a team inbox and automation flows such as abandoned checkout recovery, COD confirmation and order notifications.
Its AI agents are sold as add-ons: one answers FAQs, one answers where-is-my-order with live tracking, one takes orders in chat. That makes it strong for conversational commerce on WhatsApp. Post-purchase work beyond tracking, like address changes, carrier incidents or exchanges, is not part of the listed agents.
Best for: Shopify stores where WhatsApp is the main sales and marketing channel.
Price: Starter $49.99/month. AI agents from $24.99/month plus $0.09 per resolution. Meta fees paid directly to Meta.
Proactive WhatsApp updates: the part most bots skip
Inbound support is only half of WhatsApp. The other half is reaching the customer before they reach you.
Meta allows businesses to start conversations with approved templates. Utility templates cover order confirmations, shipping updates, delivery problems and return status. Used well, they cut WISMO before it starts. Delivery experience is where this pays off most, which we cover in our guide to AI tools for delivery experience.
The catch: a proactive message is only useful if the bot can act on the reply. A shopper who answers a failed delivery alert with a new address needs that change made with the carrier. Otherwise the notification just creates a ticket faster.
The same applies to returns. A WhatsApp message about a refund is a chance to offer a swap instead. That is how stores reduce returns with AI without adding friction.
WhatsApp Business API pricing basics
Every WhatsApp chatbot for ecommerce runs on the WhatsApp Business Platform. Meta bills that layer separately from your chatbot vendor. Per Meta’s WhatsApp Business Platform pricing:
- Meta charges per delivered message from business to user, not for messages users send
- Rates depend on category (marketing, utility, authentication, service) and the recipient’s country
- Since October 1, 2026, service messages are charged per message, with the first 1,000 free per business phone number each month
- Since October 1, 2026, utility templates are charged even inside an open 24-hour customer service window
- Outside the 24-hour window, you can only message with an approved template
Some vendors pass Meta fees through at cost. Others bundle them into tickets or conversations. Ask which model you are on before comparing WhatsApp chatbot pricing.
WhatsApp ecommerce chatbots compared
Values come from each vendor’s public pricing and documentation. — means not documented as a native capability.
| Tool | WhatsApp Business API | Proactive WhatsApp updates | Order edits in store | Carrier actions (address, incidents) | Returns to exchange | Shopify integration | Starting price |
|---|---|---|---|---|---|---|---|
| Minami AI | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | Custom |
| Tidio | ✓ | — | ✓ | — | — | ✓ | Free; Starter $24.17/mo |
| Gorgias AI Agent | ✓ | — | ✓ | — | — | ✓ | $10/mo + $0.90–$1.00 per AI interaction |
| Fin | ✓ | Not listed | Via Procedures | — | — | ✓ | $0.99 per outcome |
| Yellow.ai | ✓ | ✓ | Configured flows | — | — | ✓ | Free (500 sessions/mo), then $0.99 per resolution |
| Richpanel | ✓ | — | ✓ (unshipped orders) | — | Add-on | ✓ | ~$299/mo |
| Octocom | Add-on / Scale | — | ✓ | — | Swaps via actions | ✓ | $100/mo |
| Zoko | ✓ | ✓ | COD cancel only | — | — | ✓ | $49.99/mo |
Picking your WhatsApp ecommerce chatbot
Look at last month’s WhatsApp tickets. If most are FAQs and tracking, any bot on this list works. Pick on price and inbox.
If the tickets need something done, check three things. Can the bot write to the store? Can it act with the carrier? Can it message the customer first when something changes? Minami AI does all three on WhatsApp.
Get Minami AI on WhatsApp
Minami AI answers shoppers on WhatsApp, keeps them informed with proactive updates, and resolves the case with the carrier and in your store.
Get Minami and turn WhatsApp into the channel where post-purchase problems get solved.
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- Order edits and cancellations
- Address changes and delivery incidents
- Returns, exchanges and product recommendations
