- How is Minami different from other AI Agents?
- Minami goes beyond typical AI agents by being able to take real actions like modifying and cancelling paid orders, processing returns and exchanges, communicating with couriers, or anything else a regular support agent would do.
It’s the only AI that truly matches, and surpasses, a human support agent.
- What risks are involved in getting a Minami agent for my shop?
- Minami prioritizes customer trust with top-tier data security and is built on over 10 years of e-commerce training data and 193 million real customer interactions. You can be sure it always follows your guidelines and holds up highest security processes. You can even monitor its every move on a live dashboard.
The risks of trying out Minami are close to zero, while the upside is limitless. We are so confident you will love Minami, we offer a 100% money-back guarantee if you don't.
- How quickly can Minami be trained for my online shop?
- Setting up a Minami agent usually takes a few minutes.
- What does set-up look like?
- You don’t need IT support or complex integrations. 90% of the set-up is just having a conversation with your new agent. Just like onboarding a new human to your support team, except Minami will not miss a detail, will read all your policies top to bottom within seconds, and remember EVERY SINGLE THING.
Most shops get Minami up and running in under a day, with no additional support requiered.
- How does Minami improve my bottom line?
- The exact impact Minami will have depends on your operations. However, based on averages you can expect to decrease customer support costs by 90%+, at least double repeat purchases and increase customer LTV by more than 30%.
- Will Minami replace my human support team?
- Based on our experience, support teams that implement Minami will see a significant reduction in workload from day 1. Having on average 90% less customer queries means you can reduce resources spent on support accordingly.
- Will my customers notice they’re interacting with an AI?
- Most customers don’t. Minami’s intuitive, brand-tailored approach feels human, just smoother. Based on our occasional end-customer surveys, 9 out of 10 end-customers report a faster, more comfortable and knowledgeable support experience compared to the usual.
- Can Minami handle the scale of a large online retailer?
- Minami is in fact built for large online retailers and eCommerce operators. We offer 99.9% uptime, SLAs and curated onboarding to satisfy the most demanding enterprise needs, ensuring seamless performance and scalability for high-traffic online stores.
- Can I customize Minami to fit my brand’s voice and policies?
- Yes, Minami can and should be tailored to match 100% your brand’s tone and policies. From suggesting specific products to aligning with your exchange rules, it feels like an extension of your team. You can even make it sound like Tony Stark if you feel like it!