The Best AI Customer Service Agents and Shopping Assistants for Shopify in 2025

As a Shopify business, you may know how energy-draining customer service can be. Handling returns, resolving issues, and guiding customers to the purchase demands resources, time, and money. Especially for fast-growing brands. 92% of the top eCommerce brands are turning to this technology to reduce workload and boost efficiency.

AI agents aren’t live chatbots, keep that in mind for your Shopify business

Chatbots work with predefined rules. You have to manually create each answer and set activation triggers. They only respond to what you’ve prepared in advance.AI agents use generative language models and connect directly to your store data to understand intended and generative human-like responses.

• Chatbots: Rule-based tools that follow scripts and can’t act

• AI agents: Dynamic systems that understand context and execute tasks

The best AI agents for Shopify support and customer assistance

Which AI support agent works best with Shopify stores? Let`s dive in.

Minami

Minami AI screenshot.

Minami is an AI agent platform built specifically for large e-commerce stores looking to significantly reduce operational support costs. Unlike other tools that only automate replies, Minami performs real actions within Shopify: it handles returns, processes cancellations, updates orders, and responds to post-purchase inquiries entirely on its own. 

This ability to autonomously execute tasks makes Minami a scalable solution capable of replacing multiple human employees in repetitive support functions. It’s designed for brands that prioritize efficiency, deep automation, and a seamless customer experience.

Vanchat

VanChat is a GPT-powered conversational chatbot designed to guide users through the shopping process. It offers support in over 30 languages, product recommendations, discount triggers, and in-chat checkout within Shopify. While it integrates smoothly with Shopify, its functionality is limited to real-time interactions and does not perform autonomous backend actions. It’s an effective tool for increasing conversions during active sessions but doesn’t handle operational workflows.

Lyro AI

Lyro AI is a hybrid solution combining live chat with automation, aimed at businesses looking to reduce support workload without losing manual oversight. It enables centralized management of tasks such as refunds, order edits, and cancellations, pulling real-time data from Shopify. While it improves agent efficiency, it doesn’t fully automate processes and still requires human input for final execution

Gorgias AI

Gorgias AI is an advanced automation system for customer service in e-commerce, tailored for brands managing high ticket volumes. Fully integrated with Shopify, it can resolve returns, apply discounts, update shipping, and close tickets automatically. Its AI is trained to execute actions accurately, reducing response times and increasing support team capacity. It’s a robust solution for operations that require structured and scalable automation.

Beam AI

Beam AI is a backend-focused automation tool designed to streamline operational processes such as inventory management, order processing, and basic customer support. It connects directly with Shopify to eliminate manual errors and accelerate administrative workflows. While it enhances logistical efficiency, it doesn’t cover customer-facing functions as comprehensively as other solutions.

Other chatbots and AI tools for Shopify

Maybe you realize that your Shopify store doesn’t need to invest in deep automation. In this case, an AI agent for Shopify might be too expensive or complex. 

But no problem, I’ve gathered some other tools that use AI in the Shopify environment. They may not be fully autonomous, but they’re still useful. Let’s dive into them.

• Octane AI

Octane AI is a quiz-based personalization platform that helps Shopify stores collect zero-party data and generate tailored product recommendations. It’s focused on interactive lead capture and enhances conversion through personalized shopping experiences.

• PagePilot

PagePilot is an AI landing page builder that generates product detail pages with optimized layouts and copy. It pulls product data from sources like AliExpress and publishes high-converting pages to Shopify in one click.

• Klaviyo

Klaviyo is an AI-powered email marketing platform for Shopify, enabling behavior-based automation and predictive targeting. It uses data to personalize messaging and optimize campaign performance over time.

• Recart

Recart is an AI-enhanced SMS marketing platform designed for cart recovery and post-purchase engagement. It automates high-intent messaging and syncs deeply with Shopify to trigger real-time flows.

• Boost AI Search & Discovery

Boost AI Search & Discovery enhances the on-site search experience with AI-driven personalization and merchandising features. It improves product discovery using autocomplete, typo tolerance, and real-time analytics.

• Transcy

Transcy is an AI localization engine for Shopify stores that automatically translates content and switches currencies. It helps stores expand globally with seamless language and pricing adaptation.

• SEOAnt

SEOAnt is an AI SEO optimizer that automates audits, meta tag updates, keyword suggestions, and content scoring. It helps Shopify stores improve visibility and search engine performance efficiently.

• OnModel

OnModel uses AI to generate realistic product images with customizable models and scenes. It eliminates the need for physical photoshoots, making it ideal for fashion and accessories businesses.

• Pencil

Pencil is an AI-driven platform for creating and testing video ads. It predicts performance before launch and connects with product catalogs to generate platform-specific creatives.

• Intelis

Intelis offers AI-powered pricing intelligence that tracks competitors and adjusts prices dynamically. It enables real-time repricing based on defined rules and market trends.

• Chargeflow

Chargeflow automates the entire chargeback dispute process with AI, from detecting risky transactions to generating evidence and tracking success rates. It’s built to recover lost revenue efficiently.

• Outfy

Outfy automates social media content creation and scheduling across multiple platforms. It uses AI to generate visuals and captions, integrating product promotion into daily posts.

• Wiser

Wiser is an AI recommendation engine that delivers personalized product suggestions across store pages, emails, and checkout. It boosts upselling and cross-selling with behavioral targeting logic.

• Arena Commerce AI

Arena Commerce AI is a full-suite AI marketing tool for omnichannel brands. It automates campaign execution across email, SMS, and ads, with predictive segmentation and real-time Shopify data syncing.

New practices and use cases for Shopify you can implement with the Minami AI Agent

1. When there’s a shipping issue, Minami notifies the buyer and gives the carrier clear instructions to complete the delivery. It all happens in seconds, without human intervention

2. When someone requests a return, Minami suggests more attractive and profitable products before accepting the change. If the customer prefers, it handles the entire process automatically

3. If a customer wants to change their order, add products, or modify the shipping address, Minami does it instantly. It also updates inventory and logistics with no errors

4. When a visitor hesitates in the store, Minami activates a personalized chat and guides them to the ideal product. This boosts conversions without relying on a sales team

5. Creates support tickets only when truly necessary, and prioritizes urgent ones based on economic or reputational impact

6. Handles cancellations and refunds in real time, updates stock, and sends confirmations without needing the support team

7. Learns from every interaction, improves its responses, and detects problem patterns so the team can fix them before they happen again