One AI Agent, the power of an entire Success Team.
Minami resolves support issues across all eCommerce channels and frees your team and business from the repetitive, the manual, and the mess.
Autonomous AI agent for eCommerce support
Support that feels human, not scripted.
Elevating every interaction with personalized customer service, built for the eCommerce brands of tomorrow.
- 100% of tickets
- Tickets resolve themselves before anyone even clicks “Assign.” Minami detects the intent, verifies the order, and executes the right action.
- <30s resolution time
- Customers get real answers in real time, no need for a support team or to take up your business resources and time.
- -90% support department costs
- Minami shoulders the ticket load of an entire shift, letting you cut payroll and overhead while your top people focus on revenue-driving work.
- 80+ NPS
- Customers feel taken care of without waiting or repeating themselves. Fewer complaints, better reviews, more repeated sales and recommendations!
Instant personal resolutions
to every customer inquiry.
Customer support done by customers
Enable customers to edit orders without support interaction.
Give shoppers the power to fix their own mistakes after checkout, before a single box leaves the warehouse.
- Safe and secure order edits.
- Minami validates order status and confirms edit eligibility with a single, seamless check.
- Handles any order update.
- Supports item removal, quantity updates, and variant adjustments for flexible order management.
- Real-time sync.
- Applies address changes directly into your fulfillment system for streamlined order processing.
Keep customers in the know
Remove ‘Where is my order?’ forever.
Minami answers the #1 support question automatically. When customers ask about delivery, they receive immediate and accurate updates.
- Always accurate.
- Instantly fetches real-time tracking updates from your connected carriers for accurate delivery insights.
- All your communication channels.
- Delivers updates through chat, email, or tracking portal for convenient, multi-channel customer communication.
- Takes action when needed.
- Efficiently resolves claims and issues directly with the carrier, ensuring swift and hassle-free solutions.
Smart decisions, every time
Automate all main eCommerce actions with zero setup.
Launch and let Minami run the grind. All actions work without setup and adapt to your store’s logic.
- Any action handled, without setup or action trees.
- Handles common support inquiries effortlessly, providing instant solutions right out of the box.
- Super easy to enable.
- Activates instantly with zero configuration required, delivering immediate value.
- Fully connected to your store.
- Seamlessly integrates directly with your store data for effortless connectivity and real-time accuracy.
Tailored performance for unique needs
Fully trainable and compeltely under your control.
Monitor every conversation and guide your agent at any point in time. Update guidelines, define character and tone. Minami is 100% on brand, every time.
- Never guesses, always asks if in doubt.
- Always seeks clarification when in doubt to ensure accurate and reliable responses.
- Provides real-time analytics and feedback.
- Tracks performance across all channels, providing comprehensive insights for optimized customer interactions.
- Learns constantly from each interaction.
- Continuously learns from real customer conversations, enhancing performance and adaptability over time.
Frequently Asked Questions
Have more questions? Fill this form and our team will be in touch to answer them!
- How is Minami different from other AI-driven customer service tools for eCommerce?
- Unlike basic tools, Minami is a fully autonomous AI agent. It doesn’t rely on decision trees or scripts. It understands context, takes action, and adapts to your store's policies in real time, delivering true AI-driven customer service for eCommerce.
- What kind of eCommerce support can Minami AI agent handle?
- All of them. Minami can manage all of the most important issues in eCommerce environment: tracking orders, editing details, answering product questions, and even updating customer information.
- Will I still need human agents if I use Minami?
- It depends on your business and processes. Minami will be able to handle up to 100% of customer service queries without intervention from human agents. Depending on your business model and target clientele, you might still choose to offer a human touch on special occasions. Even then, Minami AI will handle all the repetitive, high-volume tasks, so your lean and optimized human team can focus on those few complex, emotional, or high-value cases for your eCommerce business.
- Can Minami trigger real operational actions?
- Yes. It can edit orders, file claims with carriers, update addresses, initiate refunds, and more, all based on the context of each customer inquiry.
Get Started
Minami is available with zero setup.
Power up Minami and let your AI agent slash refunds, manual labor, and losses. No integrations. No workflows. No dev time. 100% risk free.