Your team can clock out. Minami will handle returns.
Minami doesn’t play by the rulebook, it writes a new one. Powered by your order history, it handles returns and exchanges with the ease and instincts of a veteran. No questions asked.
Easy AI returns and exchanges for eCommerce
Refunds avoided. Sales recovered.
With unmatched efficiency and intelligence, Minami is like having a tireless, error-free support crew working around the clock.
- 24/7
- Minami works as hard as your whole team. Alone. No breaks. No errors. It handles returns, suggests exchanges, and resolves issues without human input.
- 100% of queries
- Cut manual work to ZERO. No more approvals, rejections, or back-and-forths. Minami does it all.
- Retains revenue
- Minami always subtly pushes the customer to prefer refunds to store credit and gift cards, never missing an opportunity to retain your revenue.
- Grows sales
- Increase sales over 30% through Minami’s smart exchanges. Size, color, style swaps, or just completely different higher value products your customer might love. Minami spots the opportunity and turns returns into sales.
How Minami works:
The only agent you need
Feels like a human agent. Works like a whole team.
Minami reviews and resolves 100% of returns and exchanges requests in the chat, with no need for tickets or forms.
- Speaks in your brands voice.
- Minami adapts its tone to match your brand and style: formal, playful, or minimalist. YOu decide.
- Always uses the right approach.
- You agent always knows how to react, and treats VIPs, first-time buyers, or serial returners differently based on their purchase and communication history.
- Knows the mood.
- Understands vague, informal, or emotional return requests using NLP and responds on point each time.
Any exchange, 100% autonomous
Handle product exchanges automatically
Minami doesn’t offer generic swaps. It negotiates new purchases with real-time intelligence.
- Knows who to offer what.
- Makes dynamic exchange suggestions based on return reasons and customer behavior.
- Stock-aware upsells.
- E.g. “this size runs large, try a medium” or “we don't currently have your size in stock, but what about that model instead”.
- Multi-item exchanges.
- Resolves multiple exchanges and/or returns in a single session without breaking the flow.
Smart decisions, every time
Returns routing optimization
Minami is a ogistics-aware AI that reroutes every return for minimum cost and maximum value.
- Return-to-vendor and liquidation route compatibility.
- Identifies the right path for each item based on condition, vendor policies, and profitability—no manual input needed.
- Intelligent grouping of multi-SKU returns.
- Automatically groups returns for most cost-effective returns based on item size, weight, destination, and carrier rules.
- Transport carrier scoring for time/cost trade-offs.
- Evaluates and ranks carriers in real time based on delivery speed, cost, and reliability, so every return takes the smartest route.
Has your best interests in mind, always
Built to detect and prevent return fraud
Minami identifies fraud faster and deeper than rules-based systems.
- Behavioral profiling across all customers, not just blacklists.
- Analyzes return behavior across your entire customer base—not just flagged users—to detect patterns, spot anomalies, and make smarter decisions on every return.
- Real-time fraud scoring model trained on historic cases.
- Applies a real-time fraud scoring model trained on historical return abuse cases to catch suspicious activity the moment it happens.
- Auto-triggers secondary checks.
- Automatically initiates secondary checks, like photo evidence or ID verification, when return patterns or risk scores warrant extra scrutiny.
Frequently Asked Questions
Have more questions? Fill this form and our team will be in touch to answer them!
- What makes Minami different from traditional returns software?
- Minami isn’t just a tool, it’s an AI agent embedded in an AI returns management platform. It doesn’t follow static rules. It acts on its own, deciding when to refund, exchange, or escalate based on your data.
- How does an AI agent for automating return approvals outperform rule-based systems?
- Unlike legacy tools, Minami is an AI agent for automating return approvals. It evaluates each case in real time using inventory, order history, and customer behavior, without relying on pre-set conditions.
- What’s the biggest advantage of using an AI-powered returns management system like Minami?
- The biggest difference is autonomy. Minami doesn’t wait for inputs, it acts. As an AI-powered returns management agent, it offers smart credits, upsells, and routing instantly.
- How does returns management transformation with AI impact customer support?
- With Minami, there are no tickets to review or forms to process. This is a complete returns management transformation where your AI agent handles 100% of the tasks your team used to manage manually.
- Can an AI-driven returns supply chain management agent handle complex logistics?
- Yes. Minami is more than a backend tool, it’s an AI-driven returns supply chain management agent. It automatically selects the best return destination, whether it’s a local hub, refurb center, or a warehouse.
Get Started
Minami is available with zero setup.
Power up Minami and let your AI agent slash refunds, manual labor, and losses. No integrations. No workflows. No dev time. 100% risk free.