Add items to paid orders
Turns “oh, I forgot to add this” into easy upsells, without another checkout.
Solves up to 100% of support issues
The AI support super agent for eCommerce.
It doesn’t answer tickets. It resolves them: edits paid orders, runs exchanges, talks to couriers and refunds, end to end. Always in your brand’s voice.
- Zero set-up cost
- Shopify app or a simple tag
- Love it or 100% money back
24/7 One agent, all queries
193,000,000 Real-world interactions and counting
Over 90% Avg. savings on support costs
ZERO Set-up cost and manual configuration
End to end
From sale to delivery, Minami handles it all.
The only AI agent that manages your eCommerce journey end to end, from checkout to delivery, taking real actions in your store and with your couriers.
Remove items from paid orders
Customers modify orders before fulfilment. Fewer returns, fewer tickets.
Autonomous cancellations
Eligible orders cancelled instantly in chat, before shipping, with smart alternatives offered.
All delivery incidents
Resolves 90% of delivery issues (lost, damaged, delayed, address changes) without human intervention.
No more “Where is my order?”
WISMO and tracking queries down to zero, with proactive, real-time updates.
Courier conversations on autopilot
Takes over 80% of courier communication: address changes, delays and more.
Courier claims
Identifies and negotiates claims with couriers, recovering lost and damaged delivery costs.
AI returns management
Guides customers through your returns policy and proactively drives exchanges.
AI exchanges
Any product in your store, with recommendations and instant checkout inside the exchange.
Connected
Rides on the stack you already run.
No IT project. Minami plugs into where post-purchase work actually happens.
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Shopify
Install the app. Orders, catalog and stock, live.
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Carriers & 3PL
Live tracking, courier messages and claims.
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Returns & exchanges
Labels, exchanges first, your policy.
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Customer service
Email and store chat, 24/7, your voice.
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Shopping experience
Product answers and recommendations.
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Zero configuration
Zero configuration, infinite capabilities.
No flows to build. Onboard Minami like a new teammate who reads every policy and never misses a detail.
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Create an account
Our average user signup time is 17 seconds, but we are sure you can beat that!
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Give your agent guidelines
Chat with your new agent and tell it anything you find important, or just link/upload your existing policies.
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Launch Minami on your online shop
Connect your eCommerce with a simple tag or Shopify app download.
- Edits paid orders, cancels and refundsMinami
- Talks to couriers and files claimsMinami
- Exchange-first returns with labelMinami
- No per-AI-interaction fee on top of ticketsMinami
- Money-back guaranteeMinami
Trust
Enterprise-grade. Risk-free.
99.9% uptime
SLAs and curated onboarding for the most demanding enterprise needs.
Follows your guidelines
Always speaks your brand’s voice and follows your policies, top to bottom.
Built on real data
Over 10 years of eCommerce training data and 193 million real customer interactions.
Escalates with context
True exceptions go to your team with the full story, ranked by impact.
Money-back guarantee
You will love Minami. Or get 100% money back.
FAQ
Frequently asked questions.
How is Minami different from other AI Agents?
Minami goes beyond typical AI agents by being able to take real actions like modifying and cancelling paid orders, processing returns and exchanges, communicating with couriers, or anything else a regular support agent would do.
What risks are involved in getting a Minami agent for my shop?
Minami prioritizes customer trust with top-tier data security and is built on over 10 years of e-commerce training data and 193 million real customer interactions. It always follows your guidelines. And with the money-back guarantee, there is no financial risk.
What does set-up look like?
You don’t need IT support or complex integrations. 90% of the set-up is just having a conversation with your new agent, like onboarding a new human to your support team, except Minami will not miss a detail.
How does Minami improve my bottom line?
The exact impact depends on your operations. Based on averages you can expect to decrease customer support costs by 90%+, at least double repeat purchases and increase customer LTV by more than 30%.
Will my customers notice they’re interacting with an AI?
Most customers don’t. Minami’s brand-tailored approach feels human, just smoother. In occasional end-customer surveys, 9 out of 10 report a faster, more comfortable and knowledgeable support experience.
Can Minami handle the scale of a large online retailer?
Minami is built for large online retailers and eCommerce operators, with 99.9% uptime, SLAs and curated onboarding.
Can I customize Minami to fit my brand’s voice and policies?
Yes. Minami can be tailored to match 100% your brand’s tone and policies, from product suggestions to your exchange rules.
There is no reason to wait.
Get Minami today.
Lower support costs by more than 90%. Increase customer satisfaction and double your LTV.