Support is more than a ticket queue.
Gorgias organizes tickets. Minami resolves them, end to end, without adding work for your team.
Book a demo
Live- Order tracked
- Exchange created, label sent
- Cancelled and refunded
Eight reasons Minami beats Gorgias.
Unroll each scroll. Problem, Gorgias, Minami.
Your team shouldn’t inherit what the AI can’t finish.
When AI Agent can’t complete a request, the conversation is handed over to a human.
Handles up to 100% of support queries without human intervention; escalates only true exceptions, with full context.
Wrong size, wrong address, one item too many. Fixed before the box ships.
Actions like cancelling an order or editing an address run only once you add them to a skill or guidance.
Adds and removes items, swaps variants, changes quantities and addresses on paid orders, and syncs to fulfillment.
Every return is a chance to keep the sale.
AI Agent handles return questions; returns flows connect through apps such as Loop Returns.
Exchange-first returns end to end: suggests a better product, opens the whole store for exchange, takes payment if the new item costs more.
Lost, late, damaged. Minami picks up the phone your team never wanted to.
Carrier claims are not listed among Gorgias features.
Files lost and damaged claims directly with carriers and takes over 80% of courier communication. Resolves 90% of delivery issues automatically.
“Please cancel my order” shouldn’t wait in a queue.
Agents edit, refund and cancel orders inside tickets.
Verifies the order hasn’t shipped, cancels in real time, issues the refund, confirms. Offers alternatives to protect revenue.
Automation should cut your bill, not double-count it.
$0.90 (annual) or $1.00 (monthly) per AI interaction, and each one also counts as a billable ticket.
Priced on your support volume, with guaranteed ROI: Minami says it saves over 10x its cost.
Onboard an agent like a teammate, not a software project.
Setup means adding knowledge, creating skills per scenario and attaching actions. Custom actions need HTTP know-how and an Automate subscription.
Share your policies in a chat, install the Shopify app or a tag. Most shops are up and running in under a day.
Try it on your real tickets. Keep it only if you love it.
7-day free trial, no payment info needed.
100% money-back guarantee for new accounts. Built on 193M+ real interactions, with over 90% average savings on support costs.
Side by side. It isn’t close.
What buyers of AI support for ecommerce actually compare.
Gorgias Minami AI runs your ecommerce post-purchase end to end.
One road, six stations. From the moment an order ships to the last message, Minami walks it.
- 一 · Station
Shipping & carriers
Live tracking from your connected carriers. Minami takes over 80% of courier communication.
- 二 · Station
Tracking updates
WISMO answered instantly, plus proactive, real-time updates on order status.
- 三 · Station
Delivery problems & claims
Lost, damaged or delayed: resolves 90% of delivery issues and negotiates claims with couriers.
- 四 · Station
Order edits & cancellations
Items, quantities, variants and addresses changed; eligible orders cancelled and refunded.
- 五 · Station
Returns & exchanges
Guides every return, proposes exchanges first, creates and sends the return label.
- 六 · Station
Customer communication
24/7, in your brand’s voice, following your policies. Exceptions escalate with full context.
Pricing that pays for itself.
Priced on your support volume. Guaranteed ROI, 100% money-back guarantee.
Sounds great, but I have a few doubts.
問Is Gorgias better for multichannel support?
Gorgias covers email, live chat, SMS, voice, social, contact form and TikTok Shop in one inbox, with Voice and SMS as paid add-ons. Minami focuses on resolving post-purchase work across your storefront chat and support email.
問Is Gorgias cheaper?
Gorgias publishes plans from $10/month (Starter, 50 tickets). AI Agent adds $0.90 per interaction on annual plans or $1.00 on monthly, and each AI interaction also counts as a ticket. Minami is quoted on support volume, with guaranteed ROI and a 100% money-back guarantee.
問Can Gorgias edit orders and handle returns?
Gorgias lets agents edit orders, refund and cancel inside tickets, and its AI Agent handles order, shipping and return questions. Minami performs edits, cancellations, returns and exchanges end to end on its own.
問How fast can we get started with Minami?
Minami says most shops are live in under a day: create an account, share your policies with the agent, and install the Shopify app or a simple tag.
問Will we still need human agents?
Minami escalates true exceptions to your team with full context, ranked by financial or reputational impact. Many brands keep a small team for special or high-value cases.