Guide it like a teammate
Chat with your agent or upload and link your policies. No workflows to configure.
AI agent for Shopify stores
The Shopify AI agent that resolves tickets, not just replies.
Minami plugs into your Shopify store and resolves WISMO, order edits, cancellations, returns and carrier issues on its own. 24/7, in your brand’s voice.
- ✓ Zero setup
- ✓ Shopify app or a simple tag
- ✓ Money-back guarantee
Order editedRefund issuedLabel created
193M+
Real-world interactions handled
>90%
Average savings on support costs
17s
Average signup time
99.9%
Uptime
See it work
Pick a ticket. Watch it disappear.
Minami doesn’t just answer. It reads your live Shopify data, follows your policies and does the work, end to end.
New ticket
“Where is my order #1042?”
- 1Identifies the order and customer
- 2Fetches real-time tracking from your connected carrier
- 3Replies instantly with an accurate delivery update
- 4Opens a claim with the carrier if something is wrong
✓ Customer updated in seconds
New ticket
“Can I change my size to M?”
- 1Validates order status and edit eligibility
- 2Swaps the variant, quantity or item
- 3Syncs the change to your fulfillment flow
- 4Confirms to the customer before the box ships
✓ Order edited, no ticket
New ticket
“These sneakers don’t fit.”
- 1Checks your return policy
- 2Suggests an exchange or a better product first
- 3Processes the exchange or return end to end
- 4Sends the customer a confirmation
✓ Revenue kept, customer happy
New ticket
“Please cancel my order.”
- 1Verifies the order hasn’t shipped yet
- 2Cancels the order in real time
- 3Issues the refund
- 4Sends the confirmation
✓ Cancelled and refunded instantly
New ticket
“My parcel never arrived.”
- 1Investigates the tracking history
- 2Contacts the carrier with clear instructions
- 3Files the claim directly with the carrier
- 4Keeps the customer informed until it’s resolved
✓ Claim filed, customer informed
Automate the routine
Every intent, handled.
Minami understands what each customer needs, checks your live Shopify data and your policies, then takes the action. When it’s unsure, it asks. When a human is truly needed, it escalates with full context and priority.
- Never guesses. Always asks if in doubt.
- Escalates only what matters, ranked by financial or reputational impact.
- Up to 100% of support queries handled without human intervention.
INTENTS · LIVE
Where is my order?Real-time tracking from your connected carriers
Minami Order editsItems, quantities, variants, addresses
Minami Returns & exchangesExchange-first, end to end
Minami Cancellations & refundsProcessed and confirmed in real time
Minami Carrier claimsFiled directly with the carrier
Minami Product questionsGuides hesitant shoppers to the right product
Minami Escalated to your team: only true exceptions
Actions, not answers
A wave of Shopify tickets. All resolved.
56 real situations Minami handles in your Shopify store, end to end. Hover or tap any tile to see what Minami does.
Fully under your control
100% on brand. Every time.
Monitor every conversation and guide your agent at any time. Update guidelines, define character and tone. Minami learns from every interaction.
Never guesses
Always seeks clarification when in doubt, so answers stay accurate and reliable.
See everything
Real-time analytics and feedback across every channel, with insights to keep improving.
How it works
Live on your Shopify store in minutes.
No IT support. No integrations to build. Onboarding Minami feels like onboarding a new teammate.
- 01
Create an account
Our average signup time is 17 seconds.
- 02
Give your agent guidelines
Chat with Minami or upload or link your existing policies.
- 03
Launch on Shopify
Install the Shopify app or add a simple tag. Done.
🛡️ Guaranteed ROI with a 100% money-back guarantee.
Chatbot vs. AI agent
Your Shopify store has outgrown FAQ bots.
Most Shopify chat apps answer, then hand the real work to your team. Minami does the work.
Typical Shopify chatbotMinami AI agent
Answers FAQs ✓ ✓Yes
Edits orders and addresses Often hands off to a human ✓Done automatically
Returns, refunds, cancellations Partial or manual approval ✓End to end
Carrier claims — ✓Filed with the carrier
Exchange-first returns to protect revenue — ✓Yes
Setup Flows and action trees ✓Zero setup
How do I add an AI agent to my Shopify store?
Install Minami through the Shopify app or add a simple tag to your store, share your policies, and launch. You don’t need IT support or complex integrations.
What can the Minami Shopify AI agent do?
It answers tracking questions, edits orders (items, quantities, variants, addresses), processes cancellations and refunds, manages returns and exchanges, files carrier claims, and helps shoppers choose products.
Do I need to train or configure it?
No. Most of the setup is a conversation with your agent, just like onboarding a new teammate. There are no workflows or action trees to build.
Will I still need human agents?
Minami can handle up to 100% of support queries. Many brands keep a small team for special or high-value cases, and Minami escalates only when it’s truly needed.
How much does a Shopify AI agent cost with Minami?
Pricing depends on your support volume, with guaranteed ROI and a money-back guarantee. See our pricing page or contact us for a personal quote.
Get started
Let Minami run your Shopify support.
Resolve 100% of issues, cut support costs and keep customers coming back. Zero setup. Zero risk.