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If you’re here, you’re probably thinking about adding Yuma AI to your store and want to know what it really costs. Related reading: what Yuma AI is and how it works, Yuma AI alternatives, Gorgias AI pricing and AI agents for Shopify.
Yuma AI uses outcome-based pricing. You pay only for tickets the AI fully resolves, and it now publishes its plans on its own pricing page.
So, how much does Yuma AI actually cost? And when does per-resolution billing work in your favor?
Let’s dive in.
Yuma AI pricing plans
Yuma shows three plans as illustrative annual prices paid upfront. Your exact bundle is built around your forecast.
| Plan | Price per year | Resolutions per year | Approx. price per resolution |
|---|---|---|---|
| Starter | $14,400 | 12,000 | ~$1.20 |
| Growth | $40,000 | ~48,000 | ~$0.83 |
| Scale | $90,000 | ~120,000 | ~$0.75 |
| Higher volume | Custom bundle | 120,000+ | Drops toward a $0.55 floor |
The fine print matters:
- Every plan carries a 12-month commitment. Monthly plans also exist.
- On annual plans there is no overage. Usage pauses when you reach your bundle and resumes at renewal.
- On monthly plans, extra resolutions cost a flat $1.50 each.
- There is no implementation fee, and the first 30 days are free.
- Yuma never charges per seat, so adding teammates, brands or channels doesn’t change the bill.
What each plan includes
Starter is aimed at smaller brands automating their core inbox. It includes the multi-agent system, brand voice and guardrail controls, customer profiles, computer vision, Ask Yuma, the Yuma MCP for Claude and ChatGPT, multi-brand and multi-store routing, and Slack support.
Growth adds no overage fees on annual plans, a dedicated account and technical account manager, Deep Search across ticket history, custom integrations, advanced analytics and quarterly business reviews. Yuma also lists a target of 30% automation in 30 days, which it says depends on your internal processes and how fast the integration ramps.
Scale adds volume pricing that drops as you grow, priority roadmap input and dedicated solutions engineering.
Yuma AI add-ons
Some products are not in the base plans. Yuma prices them on a call because they depend on scope:
- Sales AI: an on-storefront shopping agent that answers pre-purchase questions and recommends products. It runs on its own subscription.
- Social AI: moderation and replies across Instagram and Facebook comments and DMs.
- Voice AI: answers inbound calls end to end and logs every call in your helpdesk.
- Custom integrations: connectors for tools outside Yuma’s out-of-the-box list, built and maintained by its team.
Yuma AI pricing on the Shopify App Store
The Shopify App Store listing shows a different, monthly entry point:
| Plan | Price | What’s included |
|---|---|---|
| Small Merchant | $850/month | Package of automated tickets, overage fees apply |
| Medium Merchant | $1,200/month | Package of automated tickets, overage fees apply |
Both plans list a 14-day free trial, and the listing notes that additional support fees may apply. Charges are billed in USD every 30 days.
If you want the full picture of the product behind these numbers, our Yuma AI review covers the Handbook, Support AI, guardrails and every add-on.
Benefits of Yuma AI’s pricing model
Escalations are free
You only pay when a ticket closes with no human touch. If the AI hands off to your team, that ticket doesn’t count. That puts the risk of a bad answer on Yuma, not on you.
No seats, no setup fee
Adding agents, brands or channels doesn’t change your bill, and onboarding is included.
Price per resolution drops with volume
The rate goes from about $1.20 on Starter to about $0.75 on Scale, and toward $0.55 above 120,000 resolutions a year. Bigger brands get a better unit price.
Limitations of Yuma AI’s pricing model
A real entry ticket
The smallest published annual plan is $14,400 a year, and the smallest Shopify App Store plan is $850 a month. One G2 reviewer put it plainly: you need significant ticket volume, or a strong growth trajectory, for the model to pay off.
A 12-month commitment
Annual plans are paid upfront and lock you in for a year. If your volume or your stack changes mid-year, the bundle doesn’t.
Bundles to forecast
On annual plans, automation pauses when you use up your bundle. On monthly plans, every extra resolution costs $1.50. Either way, you need a good forecast before peak season.
Add-ons on top
Sales AI, Social AI, Voice AI and custom integrations are priced separately. If you want AI across chat, social and phone, the base plan is only part of the bill.
How to test the profitability of Yuma AI’s pricing model
Before signing, check whether per-resolution billing will actually save you money or just move costs around.
Gather your past support data
Export at least three months of tickets from your helpdesk (Gorgias, Zendesk, Kustomer or similar), split by type: order status, returns, refunds, order edits and general questions.
Estimate your full-resolution potential
Only tickets closed with no human count. Look at which ones are repetitive and follow a clear rule. If 60% of your tickets are “Where is my order?”, that share is your best case.
Match a plan to your volume
Multiply your monthly automatable tickets by 12 and compare them with the bundles: 12,000, about 48,000 or about 120,000 resolutions a year. Then divide the plan price by your realistic resolutions, not the bundle size, to get your true cost per resolution.
Compare it with your current costs
Calculate what those same tickets cost you today in agent time. If an agent costs €3,000 a month and resolves 1,200 tickets, each one costs about €2.50. Put that next to Yuma’s rate for your plan.
Run a “what-if” scenario
Simulate a normal month, a peak month like Black Friday and a slow month. Check when you’d hit the end of an annual bundle, or what overage would cost on a monthly plan.
Estimate your ROI
Compare the total yearly cost, add-ons included, with your current team cost for the same volume. If the numbers hold in all three scenarios, the model works for you.
Why Minami AI fits better for growing eCommerce brands
Yuma’s pricing is clear, but it’s built around tickets closed inside your helpdesk.
Minami AI works differently. Pricing is custom, built around your store, and the work doesn’t stop at the reply. It goes to the carrier, fixes the problem and writes the result back into your store.
Minami delivers complete automation across your post-purchase experience: processing returns, managing exchanges, triggering re-shipments, updating carriers and sending proactive WhatsApp updates to your customers.
See Minami in action. Book a demo.
Minami AI for ecommerce execution
Minami AI
Minami AI is the AI super agent for ecommerce. It treats support as work to finish in your systems, not as drafts for agents.
- Edits and cancels orders, including address and item changes before fulfillment.
- Talks directly with carriers to change addresses, reroute parcels and open delivery incidents, then executes the change in the store or CMS end to end.
- Converts returns into exchanges and recommends a better product in the same conversation.
- Sends proactive WhatsApp messages so customers hear about delays before they write in.
Price: Custom.
Minami AI agent
Automate 100% of your eCommerce support
Minami doesn't just chat. It takes the action inside your store and sells while it solves.
- Order edits and cancellations
- Address changes and delivery incidents
- Returns, exchanges and product recommendations
