The 5 Best Proactive AI Chatbots for Magento (2025)

If you have a Magento store and want to improve your customer service and sales, you should integrate an AI chatbot. This kind of tool is extremely useful for engaging customers, reducing their doubts, and building loyalty.

In this article, we’ll explore some of the best AI chatbots and live chat solutions available for Magento.

Top AI chatbots for Magento in 2025

Chatbot	Core Strength	Best use case	Pricing
Minami AI	Full automation from chat to action	Processes returns, exchanges, and re-shipments directly in Magento; applies refund rules and sends personalized post-purchase offers	Custom
Gorgias Chatbot	WISMO reduction	Instantly answers “Where is my order?” questions using live tracking data; updates customers with carrier info and ETA	From $40/mo
Intercom Fin	Knowledge interpretation	Reads and explains store policies, shipping terms, and FAQs from your help center; supports multilingual queries	From $0.99 per resolution
Zowie	AI-driven response automation	Handles delivery issues, refund requests, or product inquiries automatically based on Magento and ticket history	On request
Ada	Proactive engagement	Detects user hesitation or repeated product views; triggers contextual chat messages to guide checkout or prevent cart abandonment	On request

What is an AI chatbot for Magento?

It’s a chatbot that uses AI to predict intent and act automatically before the user even asks — all within your Magento store. That means your chatbot can act proactively without needing any human intervention.

It can, for example:

• Detect cart abandonment and offer help or discounts

• Message users who revisit a product page multiple times

• Follow up after delivery to offer exchanges or ask for reviews

• Warn customers of delays or offer alternatives before frustration grows

Key benefits of an ai chatbot for Magento

1. Full automation from chat to action

Resolves issues automatically — returns, exchanges, re-shipments, and order edits — without agent input. Prevents tickets before they appear and speeds up every resolution.

2. Lower costs, higher efficiency

Reduces support and logistics expenses by enforcing store policies, correcting data errors, and handling peak-season volumes 24/7 without additional staff.

3. More revenue opportunities

Turns refund requests into exchanges, suggests add-ons after checkout, and re-engages customers post-delivery with personalized offers.

4. Personalized and consistent customer experience

Each shopper receives instant, accurate answers and proactive assistance based on their order history, preferences, and context — turning support into a seamless part of the shopping journey.

5 proactive AI chatbots for Magento, reviewed

1. Minami AI

• Pricing:  Contact the Minami sales team for pricing

• Best for: Full automation and revenue growth

Minami is a chatbot and autonomous AI agent that goes beyond conversation — it acts like a human operator inside your Magento store.

It can create returns, process exchanges, trigger re-shipments, modify orders, and deliver personalized product recommendations directly on tracking pages and in delivery emails.

With Minami AI, everything runs automatically — no human interaction needed. It’s designed to dramatically reduce logistics and support management costs.

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2. Gorgias chatbot for Magento

• Pricing: From $40/month to 3400/month

• Best for: Reduce WISMO inquiries

Gorgias started as a helpdesk but now includes a proactive chatbot built to reduce “Where Is My Order?” (WISMO) tickets — one of the most common pain points in eCommerce support. When customers ask about their delivery, the bot instantly pulls real tracking data from your store and replies with live updates, estimated arrival times, or carrier links.

3. Intercom’s Fin

• Pricing: From $0.99 per resolution

• Best for:  Understanding and interpreting knowledge base content

Intercom’s Fin is powered by GPT-4 and connects directly with Magento to deliver real, contextual support. It can read your help center articles, understand your internal documentation, and use that knowledge to answer questions naturally. When a shopper asks something, Fin interprets the intent, finds the right information, and explains it in simple, conversational language. I

4. Zowie

• Pricing: On request

• Best for: Automated responses to delivery queries

Zowie focuses on ecommerce automation by turning your customer data into instant, intelligent support. It learns from FAQs, ticket history, and Magento data to deliver natural, brand-consistent answers in real time. You can use it to automate order updates, product questions, or return requests

5. Ada

• Pricing: On request

• Best for: On-page “Can I help?” messages

Ada uses its Proactive Conversations feature to engage shoppers before they even ask. It detects user behavior — like time spent on a product page, cart activity, or repeated visits — and automatically starts relevant chats to guide them. For example, it can explain return policies during checkout, suggest alternatives if an item is out of stock, or switch languages for international visitors browsing after business hours.

Key features to maximize your ROI

To make your investment profitable, look for a proactive AI chatbot that go beyond conversations and actually take action in you Magento store

1. Predictive issue resolution

Automatically identifies shipment errors, missing items, or duplicate orders using real-time store data — and corrects them before they generate support tickets.

2. Refund-to-exchange conversion engine

Intercepts refund intents and dynamically offers product exchanges or store credit based on inventory, price, and customer value.

3. Embedded post-purchase touchpoints

Integrates AI actions into your tracking pages, delivery notifications, and return portals to drive engagement and repeat purchases beyond chat.

4. Policy-driven workflow automation

Executes actions under your business logic — applying refund thresholds, fraud filters, and segmentation rules for high-value customers.

What makes Minami AI chatbot for Magento different?

Minami is the only chatbot that combines the power of AI with the ability to execute real operational actions.
Thanks to its advanced technology, it can automate customer conversations, resolve any type of question, and apply changes related to order management.

In essence, it lets you put your store on autopilot, helping you save tens of thousands of euros per month in staffing costs.

See Minami in action. Book a demo.