The Best Conversational AI Agents for eCommerce and Retail

Tired of wasting hours on repetitive tasks instead of growing your online store?

A 2024 McKinsey study found that AI Agents can automate up to 45% of eCommerce operations, freeing brands to focus on sales and strategy.

The problem is that there are many out there, and choosing the best AI agent for eCommerce can be a tough mission.

That’s why we’ve cut through the hype to bring you the Best AI Agents for eCommerce in 2025.

Top AI Agents for eCommerce and Retail in 2025

Platform	Core Strength	Ideal For	Pricing
Minami	Fully autonomous AI for returns, exchanges, and delivery issues — built to drive revenue, not just automate replies	Fashion brands, DTC, enterprise eCommerce	Contact sales
Gorgias AI Agent	Conversational AI that automates customer support tickets	High-volume online stores	From USD 10/month
Zowie	24/7 contextual AI support that understands intent and tone	Growing eCommerce brands	On request
Ada	Proactive AI that engages shoppers during the buying journey	Global retailers	On request
Tidio Lyro	Lightweight GPT-based chatbot for basic automation	Small & mid-sized stores	On request
Netomi	Enterprise-grade AI for regulated industries and complex workflows	Airlines, insurance, large enterprises	On request
Yellow.ai	Custom AI agent builder for advanced teams	Tech-savvy eCommerce teams	On request

Best AI Agents for eCommerce and Retail Businesses, Reviewed

1. Minami AI

Minami AI is an autonomous AI agent designed for eCommerce operations. It executes returns, exchanges, reorders, and delivery issue resolution without manual intervention.

The system integrates with your commerce backend, applies your business rules, and completes tasks end to end. Customers receive faster resolutions, internal workload decreases, and revenue is retained by prioritizing store credit or exchanges when appropriate. Minami is in production today with fashion brands, DTC retailers, and enterprise merchants.

Pricing

Contact the Minami sales team for pricing

Key features

• Automates returns and exchanges, including eligibility checks, and refunds or store credit issuance

• Provides real-time delivery updates and proactively communicates shipping delays or exceptions

• Retains revenue by offering store credit or alternative products during return requests

• Detects fraudulent or abusive return patterns before approval

• Executes workflows autonomously using predefined business rules without human escalation

• Delivers personalized product recommendations and upsells during support conversations

• Runs without complex setup or manual flow building

Use cases

When a customer reports a wrong size, Minami checks eligibility, offers an exchange or store credit, creates the return label, and updates all systems without human help. The customer gets a quick resolution, and the store keeps the sale instead of losing revenue through refunds.

2. Gorgias AI Agent

Gorgias is a customer service platform designed for eCommerce. Its conversational AI Agent connects directly with order, shipping, and payment systems to handle customer requests from start to finish without manual intervention.

Pricing

Gorgias has a tier-based pricing model that starts at 10/60/360/900 dollars per month for 50/300/2000/5000 tickets

Key features

• Resolves customer issues across email, live chat, social media, and SMS

• Learns from historical tickets to provide faster and more accurate responses

• Offers pre-trained eCommerce scenarios out of the box to reduce setup time

• Supports both pre-purchase and post-purchase customer interactions

Use cases

Your help desk doesn’t have to drown in repetitive tickets. Gorgias AI Agent clears WISMO questions, address changes, and warranty claims without human effort. That way your support team handles conversations that actually need a person.

3. Zowie

Zowie is an autonomous AI support agent designed to understand the context of every customer ticket. It can deliver both human-like and automated responses, providing a 24/7 support experience.

Pricing

Pricing is available upon request.

Key features

• Respond to customer questions immediately, 24/7, without human delay

• Detect customer intent and sentiment to adapt answers and tone 

• Connect with Shopify, Zendesk, Gorgias, and other major eCommerce and CRM tools

• Adjust replies based on order history, location, or customer segment

Use cases

Zowie guides them with comparisons, real-time stock checks, and curated bundles. You turn indecision into conversions and reduce abandoned carts.

4. Ada

Ada is a proactive conversational AI agent that empowers retailers to engage customers before, during, and after purchase. Unlike scripted bots, Ada uses intent recognition and contextual understanding to deliver personalized self-service, automate complex support tasks, and drive conversions with guided assistance.

Pricing

Pricing is available upon request.

Key features

• Integrates with CRMs, order management systems, and eCommerce platforms

• Supports multilingual conversations for global brands

• Learns continuously from past interactions to improve performance

• Enhances agent efficiency by reducing repetitive workload

Use case

A global electronics brand uses Ada to engage visitors browsing high-intent pages like pricing or checkout. When a shopper spends time comparing two products, Ada appears with a helpful message such as: “Need help choosing between these models? Here’s a quick comparison.”

5. Tidio Lyro

Tidio Lyro is a lightweight AI agent built for small and mid-sized eCommerce brands. Powered by GPT, it provides affordable automation for online stores that want to improve customer service without investing in large support teams.

Pricing

Pricing is available upon request.

Key features

• Delivers instant responses across web chat and messaging apps

• Customizes answers based on a brand’s FAQs and knowledge base

• Reduces response time during high-volume sales periods

• Offers analytics to measure customer satisfaction and agent performance

Use cases

A small fashion boutique uses Tidio Lyro to handle customer messages during busy sales seasons. The team uploads their FAQs and product details, and Lyro learns to answer questions like “Do you ship internationally?” or “How long does delivery take?”.

6. Netomi

Netomi focuses on industries such as airlines, insurance, telecom, and large financial services, where a single request often involves multiple systems and strict compliance. Its AI agent can process cancellations, verify insurance coverage, and handle warranty claims without human intervention.

Pricing

Pricing is available upon request.

Key features

• Automatically handle customer and employee requests on any channel

• Help agents in real time with complex questions

• Analyze messages and feedback to find useful insights

• Give employees easy, conversational access to company knowledge

Use cases

An airline, for example, can use it to manage flight change requests during disruption events, automatically verifying eligibility and reissuing tickets. An insurance company can deploy it to process claim validations at scale, cutting resolution times from days to minutes

7. Yellow.ai

Yellow.ai is an AI builder that allows you to create your own agent. It’s especially useful for users with strong technical skills. It also offers ready-to-use AI agents for retail businesses that want to provide a 24/7 support experience.

Pricing

Pricing is available upon request.

Key features

• Design and customize your own agents to fit your brand and workflows

• Convert help articles into interactive chat answers customers can use anytime

• Let the AI copilot suggest replies and next steps in real time

• Run continuous tests to keep your AI accurate and consistent

Use cases

Yellow.ai runs one agent across phone, chat, app, and messaging so you don’t manage separate systems. Customers get the same experience no matter how they reach you.

Supercharge your eCommerce operations with AI Agents

According to recent industry research, it’s projected that AI will handle over 60% of all customer service and post-purchase tasks by 2028.

AI agents aren’t just about automation — they’re about reclaiming control over every post-purchase moment. When used correctly, they don’t replace your team; they amplify it. They turn support into a profit channel, learn from every interaction, and transform returns or delivery issues into opportunities for retention and upsells.

Brands that start integrating AI agents now will set the standard for customer experience in the next five years — faster, smarter, and fully data-driven.