AI support super agent for e-commerce
Handles all complex queries with zero set-up. Always speaks your brand’s voice and feels 100% human. Comes with a love-it-or-money-back guarantee.
- One agent, all queries
- 24/7
- Real-world interactions and counting
- 193,000,000
- Avg. savings on support costs
- Over 90%
- Set-up cost and manual configuration
- ZERO
You will love Minami. Or get 100% money back.
Minami is full of unmatched capabilities that feel almost like magic. This is why we give a full money-back-guarantee to all new accounts, so you can try it to believe it, risk free.
From Sale to Delivery, Minami Handles It All
Minami is the only AI agent that manages your e-commerce journey end-to-end, from the checkout to delivery. It handles multi-step challenges like resolving lost packages, editing paid orders, communicating with couriers, handling delivery issues and managing returns & exchanges. Minami tackles both routine tasks and intricate problems with equal ease, reducing your costs and boosting sales.
- Covers All Stages
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Handles 100% of customer support queries during the whole customer lifecycle.
- Handles Complex Queries
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Product add-ons and removals, order cancellations, delivery delays, returns, courier claims. If you can think of it, Minami can manage it.
- Drives Results
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Minami saves time and customer support costs while boosting profit and revenue.
Boost sales by enabling customers to add products to orders
Add Items to Paid Orders
More sales, less friction. Minami gives customers the flexibility to add products to their unshipped orders, turning “oh, I forgot to add this” into easy upsells without the need for another checkout.
- Drive sales with zero pressure.
- Boost sales by more than 20% with a simple post-payment add-to-order capability that your customers will love.
- Simplify the shopping experience.
- Give your customers the option of buying extra items even after they complete checkout and make their shopping experience effortless.
- Improve customer satisfaction.
- Provide real-time flexibility at no additional support cost, ensuring customers are delighted by not missing out on offers they discover post-purchase.
Reduce returns with easy post-payment order editing
Remove Items from Paid Orders
Whether it's second thoughts or a sudden “I don't need that,” Minami lets your customers modify their orders before fulfilment with ease. Fewer headaches for them, lower returns and support tickets for you.
- Live item removal.
- Enable customers to remove items from their orders until the moment of picking.
- Avoid returns.
- Boost customer satisfaction and cut operational costs by preventing unnecessary returns.
- Save support costs.
- Eliminate manual processes and save on support costs with automated order modifications.
Remove the animosity and cost from cancelling orders
Autonomous Order Cancellations
Minami empowers customers to cancel their orders directly through the chat window before shipping, saving your customers frustration and angry emails, and needless manual work for your team.
- Live order cancellations.
- Enable customers to instantly self-cancel eligible orders with guided ease, streamlining the process.
- Reduces fulfillment costs.
- Lower fulfillment costs by catching order cancellations before they are shipped.
- Stop revenue losses.
- Minimize revenue loss by offering smart alternatives like coupons or product recommendations during cancellations.
Make delivery issues disappear
Handles All Delivery Incidents
When deliveries go wrong (lost packages, damaged items, delays, or false “delivered” scans) Minami resolves them all and turns unhappy moments into reasons customers stick with you.
- Solves almost all delivery issues.
- Automatically resolve 90% of delivery issues, including lost, damaged, or delayed packages and address changes, without human intervention.
- Keeps customers engaged.
- Enhance customer satisfaction with proactive, real-time updates on their order status.
- Grow trust and retention.
- Boost customer trust and retention through rapid and effective resolution of delivery issues.
Resolve WISMO and Order Tracking for good
No more ‘Where is my order?’
These four words flood support teams and frustrate customers. With Minami, you never have to waste support time on them again.
- Lowers WISMO to ZERO.
- Minami reduces Where Is My Order (WISMO) and tracking queries to zero, streamlining support operations.
- Increases customer trust.
- Build customer trust with accurate, real-time tracking updates for seamless order visibility.
- Drives loyalty and repeat purchases.
- Transform delivery visibility into a powerful driver of customer loyalty and repeat purchases.
Delegate over 80% of Courier Communication
Courier Conversations on Autopilot
Minami takes over 80% of courier communication, managing tasks like address changes and delay issues effortlessly.
- Talks to couriers.
- Seamlessly manags courier tasks like address updates without any human intervention.
- Resolves delay issues.
- Effortlessly resolves delivery delays ensuring a hassle-free experience for customers and your team.
- Saves countless support hours.
- Saves your team countless hours by automating tediours and mundane courier-related tasks.
Get AI to fight for your bottom line
Manages Courier Claims
Minami goes beyond customer chats, directly managing courier claims to protect your bottom line by leasing with the couriers autonomously.
- Identifies and negotiates claims.
- Proactively identifies and negotiates claims directly with couriers, reducing your workload.
- Recovers lost and damaged delivery costs
- Autonomously manages and recovers claims for lost and damaged goods with couriers.
- Boosts your margins.
- Enhances your profit margins with relentlessly efficient courier claims handling.
Enjoy eCommerce Returns powered by AI
AI Returns management
With Minami, you don’t need extra tools or human agents to handle returns. It intuitively guides customers through the entire process, while proactively driving exchanges and new sales along the way.
- Follows your guidelines.
- No matter how simple or complex your returns policy, Minami will make it smooth for your customers.
- Intuitive and natural interaction.
- Your customers will feel as if talking to a human, a human with superpowers.
- Built to drive sales.
- Minami kindly suggests alternatives that benefit both the customer and your shop, like swapping for a similar item or exploring new products they’ll love.
Enable eCommerce Exchanges powered by AI
AI Exchanges handling
Minami takes care of the complete exchange flow, from returning previous products, to recommending new ones and enabling instant checkout within the exchange process.
- Recommends new products.
- Minami gives product recommendations based on your customers taste and shopping history to boost exchange rates.
- Enables exchanges for any product in your store.
- With Minami, your whole store becomes available for an easy exchange, no matter the item or price.
- Instantly manages checkout and payment.
- In case the new item is more expensive than the one being returned, Minami facilitates easy and fast checkout with zero friction to customers.
Zero configuration, infinite capabilities
Minami is the only AI agent that requires zero set-up and configuration on your side. It simply works. There is only 3 things you need to get started with Minami today:
- Create an account
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Our average user signup time is 17 seconds, but we are sure you can beat that!
- Give your agent guidelines
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Chat with your new agent and tell it anything you find important, or just link/upload your existing policies.
- Launch Minami on your online shop
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Connect your eCommerce with a simple tag or Shopify app download.
Get Minami today. 100% risk free. Save over 90% on support costs. Grow LTV at least 2x.
Frequently Asked Questions
Have more questions? Fill this form and our team will be in touch to answer them!
- How is Minami different from other AI Agents?
- Minami goes beyond typical AI agents by being able to take real actions like modifying and cancelling paid orders, processing returns and exchanges, communicating with couriers, or anything else a regular support agent would do. It’s the only AI that truly matches, and surpasses, a human support agent.
- What risks are involved in getting a Minami agent for my shop?
- Minami prioritizes customer trust with top-tier data security and is built on over 10 years of e-commerce training data and 193 million real customer interactions. You can be sure it always follows your guidelines and holds up highest security processes. You can even monitor its every move on a live dashboard. The risks of trying out Minami are close to zero, while the upside is limitless. We are so confident you will love Minami, we offer a 100% money-back guarantee if you don't.
- How quickly can Minami be trained for my online shop?
- Setting up a Minami agent usually takes a few minutes.
- What does set-up look like?
- You don’t need IT support or complex integrations. 90% of the set-up is just having a conversation with your new agent. Just like onboarding a new human to your support team, except Minami will not miss a detail, will read all your policies top to bottom within seconds, and remember EVERY SINGLE THING. Most shops get Minami up and running in under a day, with no additional support requiered.
- How does Minami improve my bottom line?
- The exact impact Minami will have depends on your operations. However, based on averages you can expect to decrease customer support costs by 90%+, at least double repeat purchases and increase customer LTV by more than 30%.
- Will Minami replace my human support team?
- Based on our experience, support teams that implement Minami will see a significant reduction in workload from day 1. Having on average 90% less customer queries means you can reduce resources spent on support accordingly.
- Will my customers notice they’re interacting with an AI?
- Most customers don’t. Minami’s intuitive, brand-tailored approach feels human, just smoother. Based on our occasional end-customer surveys, 9 out of 10 end-customers report a faster, more comfortable and knowledgeable support experience compared to the usual.
- Can Minami handle the scale of a large online retailer?
- Minami is in fact built for large online retailers and eCommerce operators. We offer 99.9% uptime, SLAs and curated onboarding to satisfy the most demanding enterprise needs, ensuring seamless performance and scalability for high-traffic online stores.
- Can I customize Minami to fit my brand’s voice and policies?
- Yes, Minami can and should be tailored to match 100% your brand’s tone and policies. From suggesting specific products to aligning with your exchange rules, it feels like an extension of your team. You can even make it sound like Tony Stark if you feel like it!
Get Started
There is no reason to wait. Get Minami today.
Lower support costs by more than 90%. Increase customer satisfaction and double your LTV. Make AI work for you like it’s 2099!